Legal  /  Copyright & DMCA Policy

MyChatBot respects the intellectual property of others and expects the people who use our Service to do the same. We respond to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512, and other applicable law. Capitalised terms not defined here have the meanings given in our Terms of Service.

1. What this policy covers

This policy applies to material that MyChatBot stores or makes available at the direction of our customers and their users: for example, files and knowledge uploaded to an Account, websites and pages published through the Service, chat widget content, and media created or stored in our products. That material is Customer Content. It belongs to the customer who provided it, and MyChatBot does not review it before it is published.

2. Our designated agent

Send notices of claimed infringement and counter-notifications to our designated agent:

Our designation is on file with the U.S. Copyright Office as DMCA-1081863 and is listed in its DMCA Designated Agent Directory. Write “DMCA Notice” or “DMCA Counter-Notice” in the subject line. This address is only for copyright matters; other requests sent to it may not receive a response.

3. Reporting claimed infringement

To be effective, your notice must be in writing and include all of the following:

1. a physical or electronic signature of a person authorised to act on behalf of the owner of the copyright that is allegedly infringed;
2. identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list of them;
3. identification of the material that is claimed to be infringing and that is to be removed or disabled, with information reasonably sufficient for us to locate it, such as the exact URL;
4. information reasonably sufficient for us to contact you, such as your name, postal address, telephone number and email address;
5. a statement that you have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent or the law; and
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act on behalf of the owner of the copyright that is allegedly infringed.

Before you send a notice, consider whether the use may be licensed or permitted by law, for example as fair use. Under 17 U.S.C. § 512(f), a person who knowingly and materially misrepresents that material is infringing may be liable for damages, including costs and attorneys’ fees. A notice that does not substantially comply with the requirements above may not be acted on.

4. What we do when we receive a notice

When we receive a notice that substantially complies with Section 3, we act expeditiously to remove or disable access to the material identified. We take reasonable steps to notify the customer responsible for that material and may share a copy of the notice, including the complainant’s name and contact details, with them so that they can respond.

5. Counter-notification

If material you provided was removed or disabled and you believe this happened because of a mistake or misidentification, you may send a counter-notification to our designated agent. It must be in writing and include all of the following:

1. your physical or electronic signature;
2. identification of the material that was removed or to which access was disabled, and the location at which it appeared before it was removed or disabled;
3. a statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
4. your name, postal address and telephone number, and a statement that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located or, if your address is outside the United States, for any judicial district in which MyChatBot may be found, and that you will accept service of process from the person who provided the original notice or that person’s agent.

When we receive a valid counter-notification, we forward a copy to the person who sent the original notice. We restore the removed material, or stop disabling access to it, no sooner than 10 and no later than 14 business days after we receive the counter-notification, unless our designated agent first receives notice that the complainant has filed an action seeking a court order to restrain the alleged infringement. Knowingly and materially misrepresenting that material was removed by mistake may also create liability under 17 U.S.C. § 512(f).

6. Repeat infringers

It is our policy, in appropriate circumstances and at our discretion, to suspend or terminate the Accounts of customers and users who are repeat infringers. We may also limit access to the Service, or remove Customer Content, of anyone who infringes the intellectual property rights of others, whether or not they are a repeat infringer.

7. Other intellectual-property concerns

This policy covers copyright only. For trademark concerns, see our Trademark Notice; for other concerns about content on the Service, contact team@mychatbot.app. We may update this policy from time to time by posting a revised version with its effective date.

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